Terms and Conditions

Ordering from Osney.co

You are deemed to place an order with us by ordering via our online checkout process. You will be sent an order acknowledgement by email, detailing the products you have ordered.

Our acceptance of an order takes place at the point of dispatch to you. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately unless we have notified you that we do not accept your order or your order has been cancelled for any reason.

Regrettably, there may be some instances where we may have to refuse to accept an order:

(a) where goods are unavailable (although we will aim at all times to ensure the website is as up to date as possible concerning stock)

(b) where authorisation for your payment is unobtainable

(c) If there has been a product description or pricing error

(d) If the eligibility criteria set out in our terms and conditions has not been met

(e) If the order is to be delivered outside of Mainland UK. For orders outside the Mainland UK, please email us hello@osney.co

(f) If your order containing personalised products contains content, which is deemed inappropriate, i.e. threatening, abusive or offensive.

(g) If we believe your order is for -domestic concerns or for commercial use.

We attempt to ensure that the website is kept up-to-date with accurate information. However, Osney assumes no duty to update such information and cannot guarantee that it will be fault-free.

Osney does not accept liability (except as detailed below) for any errors in the presentation of items on the website and reserves the right to change information and descriptions of listed items and products at any time. Osney will, however, do its best to rectify any omissions as quickly as possible upon notification.

Osney does not provide a warranty that the website is free from infection by viruses or anything else that has contaminating or destructive properties.

Osney will only be liable for loss (save in the case of personal injury or death in respect of which there is no limit) up to a maximum total amount of the price of the products purchased in respect of any claim.

The liability section applies only to the extent permitted by law and does not affect your statutory rights.

Use of site content
The copyright, artwork and design rights on the website belong to Osney. All other intellectual property rights are reserved. The website is for personal use. You may not modify, copy, distribute, transmit, perform, display, publish, reproduce, licence, create derivative works from, transfer or sell any information obtained from this website. You may only download pages to your personal computer for non-commercial use only.

Unfortunately, because of the nature of selling via the Internet and product variability, some product colours may vary slightly. Although we strive to portray images in the most realistic light, at times we are governed by the imagery available. Product imagery is sometimes presented in an aesthetic manner and may not necessarily be in exact conformance with the approved use of certain products.

Some products are made from natural materials such as wood and leather and may vary slightly from the colours portrayed on the website.

Governing Law and Jurisdiction
These terms and conditions shall be governed by English law. Disputes arising in connection with the terms and conditions as detailed shall be subject to the non-exclusive jurisdiction of the English courts.

Discount Codes
At times, we may offer discount codes that may apply to any or certain purchases made through this website. Each discount code will be subject to the terms & conditions specified at the time the discount code is issued. Only one discount code can be used against an order at any one time. A discount code cannot be applied after an order has been placed. Osney will notify you of any exclusions regarding the discount codes. Expired discount codes cannot be used. Discount codes that seize to be active due to technical errors or issues beyond our control, we reserve the right to cancel it immediately or suspend it. Discount codes are non-transferable and cannot be exchanged for cash. Discount codes can only be used by the recipient and must be kept confidential unless stated otherwise. If Osney feels that you are misusing the discount code, we reserve the right to cancel or suspend the discount code and/ or your account without giving you notice.

From time to time we run giveaway competitions via our social media accounts. For terms and conditions related to giveaways please see the specific post on the social media account.

Questions about the Terms of Service should be sent to us at hello@osney.co